The thrill of the fix

As a bench tech, there is the thrill of the fix.  A product comes across your bench or it may be a product assign to you for repairs, but then you have to fix, repair and test.  I have experience that in my time and indeed I know the thrill of the fix.  In the old days we use volt/ohm meters and O-scopes, to measure voltage and follow the signal. It was great times !! I'm glad that I experienced them.  Perhaps it's a blog suggest for another day. :-)

Now, I am in phone technical support and help desk.  And the thrill here is to FIX-IT-ON-PHONE !! Back to basics is my theory. Simplicity is bliss !! And often mis-understood.  Many will say, "I've already done that !!"  or "we've done everything !!"  Where some are unhappy and some are reluctant to say. :-) The small victories go a long way and can make you friends for life.  But it's the thrill of thrill of the fix, over the phone, goes a long way too. 

So I this my lot, my job, my post. I will start with the basics and then go from there. And, who knows, in the mist of doing the basics, we may repair a few products along the way, which makes the customer happy and phone support tech happy and that's me. 

When you put basics with a little know-how and knowledge, one can go a very log way and you can too.

Have a good day, a great day friend !!

DanSamTech