A happy check scanner user

Check scanners

Simplicity is bliss!!  Back to the basics it is when troubleshooting a check scanner.  Power off & on the scanner and clean it out.  This is an end user procedure that even the OEM (original equipment manufacturer) expects from the user.  BUT, simplicity insults and aggravates many users. If I have heard it once, I have heard it twice.  Although, many get in a crisis situations and it elevates the emotions and thought process. Cooler heads need to prevail.  And start with the basics.  And if the Help desk person walks you through then same things that you have already done,  just smile and agree, you may have missed something or just going through it again could fix your problem / issue.

Dust is the enemy of the check scanner. So keep a can of air and dry wipes to clean the scanner. You can even take the covers off and turn the scanner upside down to let gravity to pull down any debris or clips.

This will make you a happy check scanner user.

DanSamTech

The thrill of the fix

As a bench tech, there is the thrill of the fix.  A product comes across your bench or it may be a product assign to you for repairs, but then you have to fix, repair and test.  I have experience that in my time and indeed I know the thrill of the fix.  In the old days we use volt/ohm meters and O-scopes, to measure voltage and follow the signal. It was great times !! I'm glad that I experienced them.  Perhaps it's a blog suggest for another day. :-)

Now, I am in phone technical support and help desk.  And the thrill here is to FIX-IT-ON-PHONE !! Back to basics is my theory. Simplicity is bliss !! And often mis-understood.  Many will say, "I've already done that !!"  or "we've done everything !!"  Where some are unhappy and some are reluctant to say. :-) The small victories go a long way and can make you friends for life.  But it's the thrill of thrill of the fix, over the phone, goes a long way too. 

So I this my lot, my job, my post. I will start with the basics and then go from there. And, who knows, in the mist of doing the basics, we may repair a few products along the way, which makes the customer happy and phone support tech happy and that's me. 

When you put basics with a little know-how and knowledge, one can go a very log way and you can too.

Have a good day, a great day friend !!

DanSamTech